Doola support

Help with the Doola app. Write to us any time, and a person on the team will reply.

Contact us

contact@doola.ai

Tell us your phone model and what happened. Please don’t send health details you don’t need to share.

Premium

Cancel or change: in Doola, You › Premium › Manage subscription. Or on iPhone: Settings › your name › Subscriptions › Doola. On Android: Google Play › Payments & subscriptions › Subscriptions › Doola.

Restore: on a new phone, open the Premium page in Doola and tap Restore purchase, signed in to the same Apple ID or Google account you subscribed with.

Refunds: the store you paid through handles payments and refunds: Apple at reportaproblem.apple.com, Google Play at Google Play Help.

Delete your Doola account

In the app (iPhone or Android):

  1. Open Doola and go to the You tab.
  2. Open Settings (top right).
  3. Under Account, tap Delete account and confirm.

Without the app: email contact@doola.ai from the email address you sign in with and ask us to delete your account. We delete it within 30 days and write back when it’s done.

What is deleted: your sign-in, your profile (name, stage, due date or baby’s birth date, food choices), Doola’s memory of you, your child’s growth measurements and milestones, your saved scans and their photos, your saved Ask conversations, your usage counts, your email contact record and your notification registration. Everything Doola keeps on that phone is deleted too.

What is kept: the record of your purchases, kept by our subscription provider for billing, tax and disputes for as long as the law requires; answer reports you sent (deleted after 30 days); and de-identified or aggregated statistics that can’t be linked to you. See the privacy policy for details.

Deleting the account can’t be undone and doesn’t cancel Premium: cancel it in your Apple ID or Google Play subscriptions too.

About health information

Doola gives general information from public health sources. It isn’t medical advice and doesn’t diagnose. For questions about your health or your baby’s, talk to your midwife, doctor or OB. In an emergency, call your local emergency number.