Terms of Service

1. Agreement to Terms

Please read these Terms carefully. By accessing or using the Services, you acknowledge that you have read these Terms, that these Terms govern your use of the Services, and that you agree to them. By agreeing to these Terms, you and doola will, as described in section 9 below, be required to resolve most disputes with each other solely on an individual basis through arbitration where permitted by applicable law and not with a jury trial or as a class arbitration, class action, or any other kind of representative or court proceeding. If you do not agree to be bound by these Terms, please do not use the Services.

2. Additional Terms

We may also have different or additional terms in relation to some of the Services. Unless we say otherwise in those terms, those terms supplement and are part of these Terms and will control to the extent there is a conflict with these Terms. Please refer to our Privacy Policy for information regarding how we collect, use, and disclose information about you.

3. Service Use

Eligibility.

You must be 16 years or older to use the Services. If you are under the age of majority where you live, you may only use the Services if your parent or guardian agrees to our Terms. Please read these Terms with them. If you are a parent or legal guardian of a user under the age of majority where you live, you are subject to these Terms and responsible for your child's activity on the Services.

Account Registration and Security.

To use many of the Services, you must register for an account. You must provide accurate account information, keep this information updated, and maintain the security of your account. Notify us immediately by email at support@doola.ai of any unauthorized use of your account or any other breach of security. You are responsible for all activities that occur in connection with your account to the extent permitted by applicable law. You agree not to create an account if we have previously removed you or your account from any of the Services, unless we expressly agree otherwise.

Service Limitations.

The Services are intended to be used as an information aggregation and research tool that helps parents gather and summarize publicly available information. The Services are not intended to be used as, and must not be used as, a medical service, healthcare provider, or substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare professionals regarding any medical conditions.

4. Subscriptions and Payments

This section provides terms related to the Services that are only available with a paid subscription ("doola Premium").

Recurring Subscriptions.

If you purchase a recurring subscription to use doola Premium ("Recurring Subscriptions"), your subscription will automatically renew at the end of each subscription period unless canceled. You authorize doola to charge your designated payment method for the subscription fees, applicable taxes, and other charges. If we are unable to charge your payment method, you remain responsible for any uncollected amounts.

Cancellation.

You must cancel your Recurring Subscription at least 24 hours before the end of your current subscription period to avoid being charged for the next subscription period. If you purchased your Recurring Subscription via doola.ai, you can cancel through your account settings. If you purchased your Recurring Subscription through a third-party, like an app store, you must cancel the renewal directly with that third-party. View our support page or contact us by email at support@doola.ai if you need assistance with canceling a Recurring Subscription. If you cancel, you are not entitled to a refund for the fees you already paid but will continue to have access to doola Premium until the end of your current subscription period.

Changes.

We may make changes to our subscription offerings and fees at any time. We will communicate material changes to your Recurring Subscription, including any price changes, in advance to the email address associated with your account. If you do not agree to those changes, you can cancel your subscription as described above.

5. AI and Data Services

Our AI-powered platform provides information aggregation services from public sources, including:

• Child development milestone references
• Sleep pattern analysis tools
• Health information management
• Community discussion features

The Services aggregate and summarize publicly available information only. Our AI features are not diagnostic tools and should not be used for medical decisions. You acknowledge and agree that the Services are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

6. Child Data Protection

We implement the following measures to protect children's data:

• Parent or legal guardian consent is required for users under the age of majority
• Parents/guardians maintain full control over their children's data
• We implement appropriate technical and organizational security measures
• We promptly honor data deletion requests
• Child data is used solely for providing and improving the Services

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED
• WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE USE OF THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS

8. Changes to Services

We may modify or discontinue any Service at our discretion. If we make a change or discontinue a Service that unreasonably disadvantages you or otherwise significantly disturbs the contractual balance between the parties, including changes to the essential characteristics of the Service, you can object by terminating your account and/or Recurring Subscription. If you terminate your Recurring Subscription in those cases, you may be entitled to receive a pro rata refund of amounts you have paid for the unused portion of your terminated Recurring Subscription.

9. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Services will be resolved through binding individual arbitration in accordance with the Australian Arbitration Rules, except where prohibited by applicable law. Class actions and class arbitrations are not permitted. This arbitration agreement will survive the termination of these Terms.

10. Governing Law

These Terms are governed by Australian law. If you are an individual consumer who is located in a jurisdiction that: (i) requires consumer contracts to be governed by the laws of the jurisdiction where you are located or (ii) prohibits consumer contracts from being subject to an exclusive jurisdiction which is not the jurisdiction where you are located, these Terms will be governed by the laws of your jurisdiction to the extent required by local law.