Privacy Policy
Last updated: March 2025
Your privacy is of the utmost importance to us. This Privacy Policy explains how WOOSOO PTY LTD and our subsidiaries and affiliates (together, "doola", "we" or "us") collect, use, and disclose information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the "Services"), and when you contact our customer service team, engage with us on social media, or otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, we may provide you with additional notice.
1. Collection of Information
Information You Provide to Us
We may collect information when you register for an account, use interactive features, fill out forms or surveys, participate in promotions, make a purchase, communicate with us, or otherwise interact with us. The information you provide may include:
- Personal details: your name, email address, linked social media details
- Payment details: payment information for subscriptions
- Child-related information: your child's age, development milestones, sleep patterns (provided by you)
- Views and opinions: feedback, survey responses, and other information you share
- Account preferences: language settings, notification preferences, parenting goals
Information We Collect When You Use the Services
When you use the Services or interact with us, we collect:
- Usage information: features accessed, content viewed, interaction patterns
- Transaction information: subscription details, purchase history
- Log information: browser type, app version, access times, IP address
- Device information: hardware model, operating system, device identifiers
- Communications: chat messages, feedback, support interactions
Information We Collect from Other Sources
We may obtain information from:
- Third-party services: app stores, payment processors
- Social media: if you connect your social media accounts
- Health apps: with your permission, from your device's health apps
- Public sources: publicly available parenting and health information
2. Use of Information
We use the information we collect to:
- Provide and maintain the Services
- Process transactions and fulfill orders
- Send transactional messages and service updates
- Personalize your experience and content
- Improve our Services and develop new features
- Analyze usage patterns and trends
- Protect against fraud and abuse
- Comply with legal obligations
3. Disclosure of Information
We may share your information with:
- Service providers: companies that help us operate our services
- Business partners: carefully selected partners who help provide services
- Legal authorities: when required by law or to protect rights
- Corporate affiliates: our parent company and subsidiaries
4. Data Protection
We implement appropriate technical and organizational security measures to protect your information. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%.
5. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Control mobile push notifications
6. Children's Privacy
We take special precautions to protect children's privacy. Our Services are not intended for children under 16 without parental consent. Parents or guardians can review, update, or request deletion of their child's information.
7. International Data Transfers
We may transfer your information to countries other than where you live. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@doola.ai